1. Scope

This policy applies to the Zyumm Restaurant app used by restaurant partners to list menus and receive and manage orders. By signing in and using the app, you consent to the practices described here.

2. Information we collect

• Business & KYC: business name and address, FSSAI licence number, GSTIN/PAN, and supporting document images; and bank details (account holder, account number, IFSC, bank proof) for settlements.
• Owner / contact & verification: owner/manager name, mobile number, email, and — where required — an identity document and a verification selfie.
• Menu content: items, descriptions, prices and photos you upload.
• Location — used while the app is in use to set and confirm your restaurant’s location and serviceable area. The Restaurant app does not track background location.
• Device & usage data — device model, OS, app version, IP address, unique device identifiers and the Advertising ID (via Firebase Analytics), and diagnostic/crash logs.
• Orders & communications — incoming orders and calls with customers/riders/support (calls may be masked for privacy).

3. Device permissions

• Camera & Photos/Media — to capture menu photos, KYC documents and a verification selfie.
• Notifications (including full-screen alerts) — to alert you loudly to new incoming orders, even when the screen is locked. An ongoing foreground-service notification keeps order alerts reliable while you are open for business.
• Location — used only while the app is in use, to set your restaurant location and serviceable area.
• Phone (dialer) — to call a customer or rider about an order.

You can revoke any permission in device settings; related features will then stop working.

4. Selfie / face data

Where an owner verification selfie is required, any liveness check’s face detection runs on your device (Google ML Kit); no face template or biometric vector is created, uploaded or stored. The selfie photograph and KYC documents are uploaded and stored to verify your business and prevent fraud, and are kept private (only you and authorised Zyumm staff can access them).

5. How we use your information

• Publish your menu and receive, manage and fulfil orders.
• Verify your business and owner identity (KYC) and process settlements.
• Provide support, resolve disputes, ensure safety and prevent fraud.
• Send order and account notifications, and improve the app.
• Comply with legal, tax and regulatory obligations.

6. How we share information

We do not sell your personal data. We share only what is needed to run orders:

• With customers & riders — your restaurant name, address and order details, to fulfil and deliver the order.
• Service providers — cloud hosting, mapping, KYC/identity verification, payment/settlement and messaging/analytics providers, under confidentiality obligations.
• Legal & safety — to comply with law and protect users and the public.

7. Retention & account deletion

We keep your data while your account is active and thereafter as required for legal, tax, settlement, dispute and fraud-prevention purposes. You can request deletion as described on Delete your restaurant account. On completion we remove or anonymise your personal/contact data; your business KYC, bank and settlement records are retained only as long as the law requires and to prevent a removed partner re-registering with the same identity.

8. How we protect your data

We use encryption in transit (HTTPS), access controls and monitoring, and serve KYC documents and selfies only to you and authorised staff over short-lived, authenticated links. No system is 100% secure; keep your login credentials confidential.

9. Your rights

Subject to law (including the DPDP Act, 2023), you may access, correct or delete your data, withdraw consent, or raise a grievance with our Grievance Officer (below). Email grievance.zyumm@gmail.com to exercise a right; we may verify your identity first. Deletion does not remove records we must keep by law.

10. Age

The Zyumm Restaurant app is for business owners/managers aged 18 and over who are legally permitted to operate a food business.