1. Delete directly in the app (fastest)

Open the Zyumm Restaurant app, go to the Profile tab, tap the menu (top-right) and choose Delete account — it is also available as a button at the bottom of the Profile screen. Confirm the request.

Your request is recorded and your account enters a 30-day grace period, during which you can cancel it from the same screen and keep your account. Because restaurant accounts involve KYC, settlements and outstanding orders, our team settles any pending dues and verifies your identity before the account is closed.

2. Request deletion by email or phone

Prefer not to use the app? Email grievance.zyumm@gmail.com — or call +91 63776 88547 — from the phone number or email registered to your restaurant account, with the subject “Delete my restaurant account”. We may verify your identity before acting, to protect your data from unauthorised deletion.

3. What gets deleted

Once verified and processed, we delete or irreversibly anonymise:

• Your owner/manager profile — name, email, phone number and login sessions.
• Your device (push) tokens.
• Your menu content and images.
• Your business KYC documents and bank details, once they are no longer required for legal, settlement, dispute or fraud-prevention purposes.

4. What we must retain (and why)

Some records cannot be deleted immediately. They are kept only as long as required:

• Settlement records and transaction/invoice records — for the periods required under Indian tax, GST and company law.
• Identity records needed to prevent fraud — so a partner removed for fraud or serious violations cannot simply delete the account and re-register with the same FSSAI/GST/PAN/bank details. This is a lawful, disclosed fraud-prevention purpose.
• Records needed for an ongoing dispute or legal/regulatory obligation.

When these obligations end, the remaining data is deleted or anonymised.

5. Timeline

After you request deletion and we verify your identity, we settle any pending dues and then delete or irreversibly anonymise eligible personal data, keeping only the records we are legally required to retain (Section 4). We acknowledge requests within 48 hours and aim to complete them within one month. Questions? Contact our Grievance Officer below.