Delivery Policy
Zyumm is a food-ordering and delivery platform (there is no physical goods “shipping”). This policy explains how orders are delivered from restaurants to you. It forms part of our Terms & Conditions.
1. How delivery works
When a restaurant accepts your order, it is prepared fresh and handed to an independent delivery partner, who brings it to the delivery address you provide. You can follow the order status and the delivery partner’s live location in the app.
2. Serviceable areas
Delivery is available only within the serviceable radius of participating restaurants. If your address is outside a restaurant’s deliverable range, that restaurant will not be shown as available, or the order cannot be placed. Serviceability depends on distance, restaurant availability and delivery-partner availability at the time.
3. Delivery times
Estimated delivery times shown in the app (for example, “25–30 min”) are estimates, not guarantees. Actual time depends on preparation time, distance, traffic, weather and demand. We work to deliver as quickly and safely as possible, but delays can occur, and delivery partners will always prioritise road safety.
4. Delivery fees & charges
A delivery fee, packaging charge, taxes, and (at times of high demand or long distance) a surge/distance fee may apply. All charges are shown in the bill summary before you pay. Delivery may be free above a minimum order value or with certain offers, as indicated in the app.
5. Receiving your order
Please ensure the delivery address and contact number are correct, and that you (or someone at the address) are reachable to receive the order. For contactless delivery, follow the instructions in the app. For cash-on-delivery orders, keep the exact amount ready. Some items may require age verification on delivery where the law requires it.
6. Failed or undelivered orders
If a delivery cannot be completed because the address is wrong, you are unreachable, or you refuse a correctly delivered order, the order may be treated as delivered and is generally non-refundable (see our Refund & Cancellation Policy). If delivery fails due to a restaurant or delivery-partner issue, you will be refunded in full. For any delivery problem, contact support in the app or email support@zyumm.com.
HavOdds Private Limited
Chak 7 PBN, Dulmana, Pilibanga, Hanumangarh, Rajasthan – 335803, India
Support: support@zyumm.com · Phone: +91 63776 88547
Grievance Officer: Jagtar Singh — grievance.zyumm@gmail.com
FSSAI: [NOT YET ISSUED] · GSTIN: 08AAICH5060N1Z6 · CIN: U62011RJ2026PTC111801
Other policies: Terms & Conditions · Privacy Policy · Refund & Cancellation · Delivery Policy · Delete Account
